Returns Informarion

Return Policy

Our Return Policy in short

  • Contact ESPASO ONLINE STORE before returning any items.
  • You can return the product within 14 days of delivery.
  • The product must be in new condition.
  • WE DO NOT ACCEPT EXCHANGES. If you need a different size or item, please ship the merchandise back for a refund and you may place a new order at any time. Please note that the purchaser is responsible for all shipping charges.

Return Policy

Please contact ESPASO ONLINE STORE before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts ESPASO ONLINE STORE and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. ESPASO ONLINE STORE suggests you get a receipt and a package ID (Tracking Number) for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

ESPASO ONLINE STORE will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

ESPASO ONLINE STORE is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.Please note that the purchaser is responsible for all shipping cost.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, ESPASO ONLINE STORE reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

All enquiries: overalls@abv.bg

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